FAQs

Shipping & Delivery

How long does shipping take?

All orders are delivered within 5-8 business days.

Do you offer free shipping?

Yes! We offer free shipping on all orders, no minimum required.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging.

How do I return an item?

To initiate a return, please contact us at support@alessandromocciveli.com within 14 days of receiving your order. Items must be unworn, unwashed, and in original packaging.

Orders

How do I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use it to track your order directly on the carrier's website.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@alessandromocciveli.com.

Products

How do I find my size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering.

Are your products authentic?

Yes, absolutely. All Alessandro Mocciveli products are carefully curated and sourced from premium suppliers to ensure the highest quality and authenticity.